Our commitment to our customers is real.
We want you to enjoy and feel comfortable at every stage of your purchase from us — and we'll keep you informed every step of the way.
Placing your order
Order online, via email or by phone. We'll confirm receipt by email as soon as possible after it's entered into our system.
Ordering using NDIS funds
We're a Registered NDIS Provider, so we understand the NDIS process and our invoices are NDIS-suitable.
Payments
We offer a variety of payment methods to suit you.
Delivery
We arrange dispatch within 2 business days — often sooner. If there's a delay, we'll advise you as soon as possible. Your order is securely packaged to protect it in transit, and we'll email a confirmation once it's on its way.
Returns & warranty
We offer full manufacturer's warranty for the unlikely event of a product fault.
Have a question at any stage? Contact our team or use the Solution Finder — we're happy to help.