Getting the right product back into your hands, as soon as possible.
In the unlikely circumstance that you need to return a product to us, we want to make it as easy as possible for you to get the right product back into your hands, as soon as possible.
We help you troubleshoot
We start by helping you troubleshoot the issue, just to make sure we've tried all the usual steps to make it do what it should.
We arrange a return authorisation
If it just won't, and it's within the warranty period, we'll arrange a return authorisation number and provide the information you need to securely return the product — including forms to print and include in the parcel, to keep the process as quick as possible.
Include all accessories and packaging
All products must be returned with all included accessories, and the original packaging if you still have it.
Exchanges must be brand new
If it's an exchange (for example, you bought the wrong item), it needs to be in brand-new condition. There may be a restocking fee of 20% for some brands.
Wrap it securely
Please securely wrap and protect the parcel for its bumpy ride back to base.
Use a tracked — and insured — return method
We recommend returning the product via a reliable method with tracking. You assume any risk of loss, theft or damage during transit. For larger items in particular, it may be a good idea to take out insurance with your carrier — Maximise Technology cannot be responsible for parcels lost or damaged in transit if you choose not to insure.
We send your replacement
Once the fault has been confirmed, a replacement product will be returned to you at no additional cost.
Need to start a return? Contact our team or call 1300 769 374 and we'll guide you through it.