Our commitment to our customers is real. We want to you enjoy and feel comfortable at every stage of your purchase from us. We will keep you informed every step of the way, by:
- Confirming receipt of your order by email as soon as it is placed on our online system.
- Package and post your order within 2 business days. Should there be a delay, we will advise you as soon as possible after your order.
- Securely wrapping your order to protect it during delivery.
- Emailing you a confirmation once the order has been dispatched. We provide tracking details for your order (if they are provided by courier).
Physical address required for order
Maximise Technology has a large range of products which have different shipping requirements. We mainly use couriers but in some cases, we use Australia Post. As such we accept orders to physical addresses only, not to PO Box addresses, as couriers cannot deliver to a PO Box.
Once your order is dispatched, we email you a confirmation with consignment details so that you can track your delivery. Under usual conditions, with products that are in stock, delivery is expected to arrive within 2-10 days.
Should anything be foreseen to change this, we will email you. Should you not be available when our couriers come to deliver your order, they will leave a card advising you of their attempt to deliver it, which has instructions on how to request a redelivery.
If you think that there is a good chance that you won't be home when we try to deliver it, please consider providing us with an alternative address where someone is more likely to be there. This could be a business address or that of a neighbour. Should you have any concerns about your delivery, please feel free to contact us at hello@maximisetechnology.com.au or call us on 1300 769 374.